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 About Dynamics

Microsoft Dynamics CRM Training

Benefits of Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that drives sales productivity and marketing effectiveness with:

  • Social insights
  • Business intelligence
  • Campaign management

Microsoft Dynamics CRM can be utilized in the cloud, on-site, or in combination of the two. Mobile CRM apps allow you to manage your customer relationships on your mobile devices. These apps also allow for easy social media integration.

Microsoft Dynamics CRM is designed to help:

  • Increase profitability
  • Automate business processes
  • Increase customer satisfaction and loyalty
  • Improve marketing efforts
  • Develop sales force automation

Microsoft Dynamics CRM Training at New Horizons Dubai

Microsoft Dynamics CRM training at New Horizons Dubai will enable you to make the most out of your customer information. From an introduction to CRM, to learning more specifically how to customize Dynamics CRM into your business, New Horizons Dubai offers the courses you are looking for.

What's New in Dynamics CRM 2013?

Microsoft Dynamics CRM 2013 delivers a modern, familiar, and compelling user experience with a key focus on user adoption. Dynamics CRM 2013 is seamless and device optimized.

The 2013 edition focuses on:

  • Reimaged User Experience - Cleaner, faster, more intuitive interface that drives productivity
  • Process Excellence and Agility - Guidance that lets you respond to ever-changing business needs
  • CRM On-the-Go - Access what you need where you need it
  • Enterprise Collaboration - Work across boundaries to create the right customer experience
  • Platform Enhancements - Robust platform capabilities to tailor to your business

Microsoft Dynamics CRM Certification

Earning a Microsoft Certified Technology Specialist certification helps validate experience and knowledge of Microsoft Dynamics CRM. Whether you are new to technology, changing jobs, or a long-time IT professional, certification proves that you are proficient in CRM and ready to take on new challenges.

There are three different certification specialties:

  • MCTS: Extending Microsoft Dynamics CRM 2011 Certification
  • MCTS: Microsoft Dynamics CRM 2011 Installation & Deployment Certification
  • MCTS: Microsoft Dynamics CRM 2011 Customization & Configuration Certification
 Certification Information

Certification on Dynamics CRM

Validate your Dynamics CRM knowledge and skills in a specific module of the product by obtaining the Microsoft Certified Technology Specialist certification.

KSA Certified

Microsoft Dynamics CRM 2011 Applications

 

MCTS: Extending Microsoft Dynamics CRM 2011

 

Step 2

Take These Exams

MB2-876
MB2-876

Step 3

Earn This Certifications

MCTS: Extending Microsoft Dynamics CRM 2011

MCTS: Microsoft Dynamics CRM 2011 Installation and Deployment Certification

 

Step 2

Take These Exams

MB2-867
MB2-867

Step 3

Earn This Certifications

MCTS: Installation and Deployment Certification

MCTS: Microsoft Dynamics CRM 2011 Customization and Configuration Certification

 

Step 2

Take These Exams

MB2-866
MB2-866

Step 3

Earn This Certifications

MCTS: Microsoft Dynamics CRM 2011 Customization and Configuration Certification