NA- SSR: Storage System Recovery Troubleshooting (Delivered by Fast Lane)

Duration
4 Days
Price
$3,235.00
Course Type
Virtual / Physical
The class teaches TSEs how offline storage systems work, enabling them to troubleshoot and resolve issues without escalation by understanding ONTAP command functions and forming action plans based on system feedback.

Learning Objectives

Explain the ONTAP boot process and common boot issues
Describe the features of the special boot menu
Demonstrate the steps required to perform an ONTAP upgrade and reversion
Explain how to diagnose storage controller problems
Describe how to upload core files
Explain the volume recovery process
Discuss disk and shelf errors

Course Outline

1 - The boot process
  • Explain the boot process
  • Get started with troubleshooting
  • Troubleshoot boot issues
2 - Troubleshooting multiple disk failures
  • Troubleshoot systems with multiple failed disks
3 - ONTAP upgrades and reverts
  • Review ONTAP upgrade types
  • Examine ONTAP reversion rules
  • Discuss firmware updates
4 - Storage controller problems
  • Define basic terms in hardware faults
  • Explain error and recovery flow types
  • Identify logs that are used for troubleshooting
  • Describe methods of analyzing data
5 - Performing triage for a failure
  • Investigate problem determination
  • Examine AutoSupport files
  • Manage core files
  • Discuss log files
  • Explore aggregate and volume management
  • Discuss takeover and giveback
6 - Troubleshooting storage issues
  • Identify disk and media errors
  • Describe how RAID manages disk errors
  • Locate and use SCSI codes

Target Audience

Administrator, engineer, architect, operator
Sales, customer success manager, solutions engineer (SE), architect, support engineer, implementation engineer, professional services

Upcoming Class Dates and Times
Nov 18
Nov 18, 09:00 AM - 05:00 PM
$3,235.00
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