Learning Objectives

• After taking this course, you should be able to:

• - Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise,

• hybrid, and cloud deployment model

• - Configure and modify required parameters in Cisco Unified Communications Manager (CM) including

• service activation, enterprise parameters, CM groups, time settings, and device pool

• - Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM

• - Describe the call setup and teardown process for a SIP device including codec negotiation using Session

• Description Protocol (SDP) and media channel setup

• - Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])

• including the role/group, service profile, UC service, and credential policy

• - Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups,

• Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP

• Route Patterns

• - Configure Class of Control on Cisco Unified CM to control which devices and lines have access to

• services

• - Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call

• park, softkeys, shared lines, and pickup groups

• - Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to

• the PSTN network

• - Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways

• - Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool

• (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

• - Describe additional considerations for deploying video endpoints in Cisco Unified CM

• - Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler