Course Outline
1 - The boot process
- Explain the boot process
- Get started with troubleshooting
- Troubleshoot boot issues
2 - Troubleshooting multiple disk failures
- Troubleshoot systems with multiple failed disks
3 - ONTAP upgrades and reverts
- Review ONTAP upgrade types
- Examine ONTAP reversion rules
- Discuss firmware updates
4 - Storage controller problems
- Define basic terms in hardware faults
- Explain error and recovery flow types
- Identify logs that are used for troubleshooting
- Describe methods of analyzing data
5 - Performing triage for a failure
- Investigate problem determination
- Examine AutoSupport files
- Manage core files
- Discuss log files
- Explore aggregate and volume management
- Discuss takeover and giveback
6 - Troubleshooting storage issues
- Identify disk and media errors
- Describe how RAID manages disk errors
- Locate and use SCSI codes
Target Audience
Administrator, engineer, architect, operator
Sales, customer success manager, solutions engineer (SE), architect, support engineer, implementation engineer, professional services